Xilinx Cable Drivers
Don't know the soultion of your problem as it has been quite some time since i played with vivado but it does sound like an issue with drivers as others have mentioned. Check what output you get with lsusb -v and also in dmesg. That might give you some clue about what is going on.
Xilinx Linux Driver
Description This master Answer Record has listed all known issues of Gigabit Ethernet MAC (GEM) Controller in PS on MPSoC devices. Solution General Information On Zynq MPSOC devices, we have 4 GEMs in PS which are getting more and more popular and used by customers in order to save PL resources for Ethernet communication. We provide MACB Linux driver and EMACPS standalone driver for this hard IP.